At Wristverse, we are dedicated to crafting premium watch straps that blend refined craftsmanship with timeless style. We hope every strap complements your watch perfectly, but understand that sometimes an adjustment may be needed. To ensure a transparent and smooth experience, please review our returns policy below:

1. Returns Due to Product Defects or Order Errors

If your order arrives damaged, flawed, or does not match what you purchased, we are committed to resolving the issue promptly.

Eligible scenarios include:

  • The strap arrives with visible damage or material defects.
  • The color, material, or design significantly differs from the product description or images.
  • The size (e.g., width or length) does not match your order confirmation.

Solutions we offer:

  • A replacement of the same strap, subject to stock availability.
  • A full refund to your original payment method if a replacement is not possible.

2. Returns Due to Unmet Expectations

We recognize that a strap may not always fit your watch as expected or suit your style.

Eligible scenarios include:

  • The strap does not match your watch or personal style as envisioned.
  • You have changed your mind after receiving the order.
  • The fit or feel of the strap does not meet your expectations.

In such cases, you may request a return or exchange within 30 days of delivery.

3. Return Policy Conditions

  • Return requests must be initiated within 30 days of delivery. Requests beyond this period cannot be accepted.
  • Return shipping fees are the responsibility of the customer.
  • Refunds will be issued to the original payment method.
  • Straps must be returned in original, unused condition—with no signs of wear, scratches, or damage, and with original packaging and labels intact.
  • Refunds may take 12–20 business days to process after we receive the returned item.
  • Custom-made, monogrammed, or personalized straps are final sale and cannot be returned unless defective.

4. Buyer Protection

Your trust means everything to us. If your order does not arrive within 90 days of the confirmed shipping date, you are eligible for a full refund.

At Wristverse, your satisfaction and confidence in our products are our top priority. Should you need assistance or have questions regarding a return, our dedicated customer support team is here to help.stions related to refunds and returns.